Feature	Embedded Voicemail	Voicemail Lite	Voicemail Pro
Supported on:	Small Office and IP406	PC Based - all Avaya IP Office systems
Mailboxes	Unlimited
Message Storage	Small Office - up to 10 hours IP406 - up to 15 hours	1MB per minute up to hard disk capacity
Maximum Simultaneous Calls	Small Office VCC3 - 3 Small Office VCC6 - 10 IP406 - 4	4 Max.	Requires licences: Small Office - 10 IP403 - 10 IP406 - 20 IP412 - 30
Centralized Operation	No	No	Yes
Queue Annoucements	No	Yes	Yes
Auto Attendant	Yes	No	Yes
Call Recording	No	No	Yes
Intuity Emulation	No	No	Yes

Avaya IP Office Embedded Voicemail
for IP Office Small Office and IP406

Avaya IP Office embedded voicemail is supported on the IP Office Small Office and IP406 servers. It is an ideal solution for retail or home office locations where no space for a PC is available or you do not want to keep a PC dedicated to voicemail running all the time. This eliminates the risk of someone switching off the PC and disrupting the voicemail service.

While Avaya's IP Office embedded voicemail is a very convenient solution, it does require a voice compression channel for each call it handles with the Small Office edition.

The maximum number of messages stored is only restricted by Embedded Voicemail cards storage capacity (Up to 10 hours on the Small Office Edition and 15 hours on the IP406).

Avaya IP Office Voicemail Lite

Avaya IP Office Voicemail Lite is IP Office's standard Voicemail application. It can handle up to 4 simultaneous calls system-wide. When enabled Voicemail Lite automatically answers your telephone when you are not available to take a call. You can record your own personal message greeting to let your caller know that they've reached the right mailbox and that you will actually receive the message.

With Voicemail lite, you can configure messages to play as a continuous loop - without allowing messages to be left. This is idea for applications such as information lines, show times etc. At any time, callers can press a key to be transferred to a predetermined number - usually the receptionist.

When voicemail messages have been left, the number of new messages waiting will be displayed on the Phone Manager application and/or the telephone caller display panel on your Avaya IP Office display phone. Voicemail Lite can also periodically ring an extension to deliver any new messages. When voicemail messages are left they are time & date stamped and the caller's number recorded. Once listened to, old messages are deleted 24 hours after being left. Alternatively they may be saved permanently.

Staff can collect their voicemail messages from anywhere by calling into the Voicemail Lite server. Avaya IP Office has built-in security that can identify the caller by the number they're dialing in from and will either allow the caller to access their messages OR prompt them for a mailbox number and PIN code before they can retrieve messages. Users can set and change their own PIN codes.

Avaya IP Office Voicemail Pro

Voicemail Pro builds on the features and facilities offered by Voicemail Lite, can be tailored to meet the individual needs of a business and can scale up to 30 simultaneous calls if required.

Voicemail Pro allows message handling for individuals or groups, provides information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface - the 'Voicemail Pro Manager'. Voicemail messages can be integrated into a user's email box and dealt with as any email message. Through the use of Text To Speech facilities users can be provided with access to their voice and email messages through the telephone whilst in the office or remotely when away from the office.

The Voicemail Pro Manager application also allows far more to be achieved than just guiding a user to the group or extension they require. It allows Voicemail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.

A single Voicemail Pro server (PC-based) can provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail' and can reduce costs, whilst facilitating communication between IP Office sites.

Other uses for Voicemail Pro include Whisper Announce which prompts callers for information (usually their name) which is recorded and passed on to the user's extension (if free), allowing them to choose to accept the call or not. This is particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.

Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined time.